Work Model: On-site
Location: Roma Norte, Mexico City
Reports to: Hospitality Director

About the Company

Our client is a confidential company dedicated to hospitality and real estate, designing, building, and operating boutique hotels and residences that evoke a sense of adventure and luxury. Their mission is to create spaces where owners and guests connect deeply with their destination and leave with lasting memories. They are passionate, innovative, and continuously evolving, redefining hospitality through a technology-driven approach.

Job Summary

The Manager of Technology will lead all technological operations across the company's hospitality and real estate business. This role is responsible for overseeing digital infrastructure, ensuring the seamless integration of technology into daily operations, and driving innovation to enhance efficiency, guest experience, and business performance. The ideal candidate will optimize systems, implement new solutions, and spearhead automation efforts to maximize operational impact.

Key Responsibilities

1. Digital Systems & Innovation

• Manage and optimize all digital systems, including PMS, TMS, communication platforms (WhatsApp, email), company websites, and business-critical software.
• Implement new technology solutions that improve operational efficiency, reduce costs, and maximize system value.
• Train internal teams on new tools and ensure smooth adoption of technology.
• Identify and introduce automation solutions that enhance operational workflows and data-driven decision-making.

2. Hotel Technology Infrastructure

• Design, standardize, and oversee the implementation of hardware and software solutions for hotel operations, including:
  • CCTV and security systems
  • Wi-Fi networks and structured cabling
  • Fire and intrusion detection systems
  • Smart room technology (IoT) and domotics
  • IP telephony and call management
  • Smart access control systems
  • Guest journey-enhancing technologies (self-check-in, digital keys, etc.)
• Ensure ongoing maintenance, security, and optimization of all IT infrastructure across properties.
• Collaborate with contractors and internal teams to ensure correct installation and operational compliance.

3. ERP & Business Technology

• Lead the implementation and management of the company’s ERP system to improve business automation.
• Provide technical support for ERP and other business tools to ensure seamless operation.
• Collaborate with finance, operations, and management teams to customize ERP functionalities to business needs.

4. Web & Software Development

• Oversee the implementation of web applications that enhance the company’s digital presence and operational efficiency.
• Integrate APIs, booking engines, and third-party platforms for improved functionality.
• Supervise the development of custom software solutions with developers, designers, and IT partners.

Qualifications & Requirements

• Bachelor’s degree in Information Technology, Computer Science, Engineering, or a related field.
• 3+ years of experience in IT management, preferably in hospitality, real estate, or travel industries.
• Strong knowledge of hotel technology, including PMS, CRM, booking engines, guest-facing applications, and automation systems.
• Expertise in networking, cybersecurity, and IT infrastructure (CCTV, Wi-Fi, structured cabling, domotics, access control, etc.).
• Proven experience in ERP implementation and business software integration.
• Hands-on experience with web development, APIs, and system integrations.
• Strong project management skills with the ability to lead multiple IT projects simultaneously.
• Excellent problem-solving skills and a proactive approach to technology innovation.
• Strong leadership and vendor management abilities.
• Fluency in Spanish and English (written and spoken).

What We Offer

• Competitive salary and performance-based bonus.
• Private major medical insurance.
• Benefits above the legal requirements.
• Flexible vacation policy.
• Annual credits for stays at company properties.

Join Us!
Our client’s boutique hotels and branded residences are designed to immerse guests in each destination, and technology plays a key role in making that happen. As Manager of Technology, you will shape, optimize, and innovate the digital and tech infrastructure of a fast-growing company while working on cutting-edge solutions that elevate the guest and owner experience.